MStreamIT needs to adopt a professional approach hen communicating electronically with its customers. All customer enquiries must receive a response within 24 hours, even if the person who has been emailed is not at work that day.
Adam would like you to set up your email system using tools and features of email software to help portray a professional and efficient company image
Produce an information document which explains to all employees the importance of email etiquette and the tools and features of email software they will need to use
Task 1 - Company Image - Lesson 1
MStreamIT needs to adopt a professional approach hen communicating electronically with its customers. All customer enquiries must receive a response within 24 hours, even if the person who has been emailed is not at work that day.
Lesson Objectives
Starter (5 mins)
Identify the good points in this email........Task (10 mins)
As a class we will make a list of "rules" for email etiquetteTask (40 mins)
Create a business document explaining your rules to the rest of the office you work in. Use headers & footers.
REMEMBER the purpose is to explain good practice, the audience is adults in a work environment.
Each "rule" should be explained clearly in a paragraph
Use the title Email Etiquette
Save your work as Cam Nat Task 1b
Plenary (5 mins)
Peer assess each others work